“To create a network of extraordinary pet care facilities and pet care providers, through the use of an aligned, lifelong educational system.”
Excellence – Good isn’t enough. I always deliver products and services of exceptional quality that add value to all involved for the long term. I look for ways to do more with less and stay on a path of constant and never-ending improvement and innovation.
Consistency – I am consistent in my actions so my clients and teammates can feel comfortable in dealing with me at all times. I am disciplined in my work so my results, growth and success are consistent.
Systems – I always look to the systems for a solution. If a challenge arises, I use a system correction before I look for a people correction. I use a system solution in my innovation rather than a people solution. I follow the system exactly until a new system is introduced. I suggest system improvements at my first opportunity.
Communication – I speak positively of my fellow team members, my clients and Law’s Country Kennel in both public and private. I speak with good purpose, using empowering and positive conversation. I never use or listen to sarcasm or gossip. I acknowledge what is being said as true for the speaker at that moment, and I take responsibility for responses to my communication. I greet and say goodbye to people using their names. I always apologize for any upsets first and then look for a solution. I only ever discuss concerns in private with the person involved.
Teamwork – I am a team player and team leader. I do whatever it takes to stay together and achieve team goals. I focus on cooperation and always come to a resolution, not a compromise. I am flexible in my work and able to change if what I’m doing is not working. I ask for help when I need it and am compassionate to others who ask me.
Integrity – I always speak the truth. What I promise is what I deliver. I only ever make agreements with myself and others that I am willing and intend to keep. I communicate any potential broken agreements at the first opportunity, and I clear up all broken agreements immediately.
Success – I totally focus my thoughts, energy and attention on the successful outcome of whatever I am doing. I am willing to win and allow others to win: Win/Win. At all times, I display my inner pride, prosperity, competence and personal confidence. I am a successful person.
Ownership – I am truly responsible for my actions and outcomes and own everything that takes place in my work and my life. I am accountable for my results, and I know that for things to change, first I must change.
Commitment – I give myself and everything I commit to 100 percent until I succeed. I am committed to the Vision, Mission, Culture and success of Law’s Country Kennel, its current and future team, and its clients at all times. I will always recommend products and services of Law’s Country Kennel prior to going outside the company.
Education – I learn from my mistakes. I consistently learn, grow and master so that I can help my fellow team members and clients learn, grow and master too. I am an educator and allow my clients to make their own intelligent decisions about their future, remembering that it is their future. I impart practical and useable knowledge rather than just theory.
Fun – I view my life as a journey to be enjoyed and appreciated, and I create an atmosphere of fun and happiness so all around me enjoy it as well.