A few days ago Indiana Governor Eric Holcomb implemented Indiana’s “Back On Track” initiative in hopes of opening our economy in a safe, data-driven manner. And luckily, due to patron support and funding from the Small Business Association’s Paid Protection Program, our organization of over 30 years has remained open! Please know, our team will continue to do it’s part by adhering to government mandates and following it’s internal COVID-19 policies and procedures. We plan to continue to provide exceptional pet care services while protecting our staff, you, and your loved ones.

 

For the week of May 4th, Law’s will continue to operate under it’s current “Stage 1” standards by serving its patrons in the parking lot, and asking customers to remove collars and harnesses. Starting Monday, May 11th however, we will begin operating under less stringent guidelines. Please see below what remains our current policy and procedures, and what changes May 11th. Operating procedures more pertinent to customer services are separated in bold below.

 

LCK Stage 1 (Currently):
  • Check in/out pets outside of the office, preferably in the parking lot
  • Customer removal of collars and/or harnesses from pets
  • Discourage signatures on registration forms and payment receipts
  • Concerted effort by Office Manager and assisting Attendant(s) to show social distancing with customer
  • No interior tours or public restrooms are conducted or available
  • Wiping credit cards with disinfectant and notifying customers
  • Disinfect hands after any exchange or handling of items
  • Attempt to abide by social distancing guidelines by distancing yourself 6 feet from the nearest co-worker
  • Other general safety guidelines according to internal communication
LCK Stage 2 (Starting Monday, May 11th):
  • Customers have the option of accessing the office for check in/out
  • Only one customer is allowed in the office at any given time
  • Removal of collars and/or harnesses from pets is no longer required
  • Concerted effort by Office Manager and assisting Attendant(s) to show social distancing with customer
  • Any shared touch points are to be disinfected by the Office Manager after each and every customer interaction (e.g. door handles, pens and counter tops)
  • Tours can be provided adhering to social distancing guidelines
  • No public restrooms are available
  • Disinfect hands after any exchange or handling of items
  • Attempt to abide by social distancing guidelines by distancing yourself 6 feet from the nearest co-worker
  • Other general safety guidelines according to internal communication
LCK Stage 3, 4, 5 (Starting Monday, May 25th):
Policy and Procedures T.B.D.

 

I am proud of how committed our compassionate team has been during these unprecedented times. It has been a pleasure watching our daily and a few overnight boarders, including our SPCA companions, “make friends” and get the attention they need. I also would like to personally thank those of you that have showed your love and support through personal letters, emails, social media posts and business.